Subscribers using our Articles Module can easily add blog or article entries and categorize them accordingly. Adding A New Category From your Dashboard: Click on “Articles” located on your left navigation Choose “Manage Categories“ Click on “Add New Category” button located on top right Type your new category name under […]
How to send an email campaign?
Depending on your subscribed plans, you may send email campaigns to your address book contacts via our Standalone Email Marketing Platform. To create a campaign, assuming you already have a template in place, follow these steps: Click on “Send A Campaign” button Choose the “Contacts” recipients list Select “Templates” in […]
What is managed domain name service?
Through our secure domain name registrars and DNS service providers, eLab Communications fully manage your domain name offering the following: Domain Lock Service Blocks hackers, former employees and unauthorized users from transferring your domain name to their account, i.e. stealing/hijacking your domain name. Automatic Renewal Many companies and organizations have […]
How to setup new contact group for your email campaigns?
When you subscribe to our Email Campaigns module, we generate a default list called General List. You can segment your contacts in additional groups for more personalization and organization. To create a new group from your Dashboard, follow these steps. Open the “Manage Campaigns” section from your left navigation Choose […]
How can I send an email campaign from my Dashboard?
Depending on your subscribed plans, you may send email campaigns to your address book contacts. To create a campaign, assuming you already have a template in place, follow these steps: From your left navigation, click on “Email Campaigns” and choose “Add Campaign“ Give a unique name to your Campaign so […]
How to add users to access your website Dashboard?
Adding new users to assist you with your Website Management is a breeze. Follow the steps below to assign new users to administer your account: 1. Login to your Dashboard and under “Settings“, choose “Users List“. 2. Click on “Add New User” and fill out the new user profile then […]
How to create and add an event
Our CMS’s events management system allows you to add many event types, from simple events to complex ones that require registration and payment.* Events Module comes in two modes: simple and advanced. Features are based on your subscription type. To Add An Event, Go To: Events -> Create New Event […]
How do I report a bug or issue with my website?
To submit a bug, report an issue or need assistance: Click or Tap on the Question Mark icon on top of your Dashboard Choose “Ask a Question” Select your issue and fill out the form and hit Submit Alternatively, log to our Support Portal and create a new ticket.
How does managed services work?
Depending on your contract and SLA (Service Level Agreement), eLab Communications covers essential maintenance services such as your server infrastructure, content management system infrastructure, eCommerce platform and much more. Regardless of your SLA, managed maintenance works in these four steps: Initial Setup and Backup We backup your website and install […]
How secure is your managed hosting?
We take cyber security very seriously and take multiple necessary steps to prohibit unauthorized access to your data and servers. Depending on your Service Level Agreement (SLA) and managed hosted service, our team can offer the following: Active Firewall Protection From whitelisting admin users’ IP address to blocking malicious code […]